This is an illustrative, anonymised example. An aged-care provider with a large casual and shift-based workforce was managing insurance claims in-house. Each claim pulled an already-stretched People & Culture team into weeks of paperwork and follow-up.
The challenge
High turnover meant constant enrolment changes and a steady stream of claims — many related to physical and psychological injury. The administrative load was falling on staff who were never meant to manage insurer relationships.
A claim is the moment an employer most wants help — and the moment it’s hardest to find the time.
What we did
- Took over claims lodgement and insurer liaison end to end.
- Set up enrolment that keeps pace with turnover.
- Paired income protection with early-intervention support.